Firefox users had trouble accessing JPMorgan Chase’s website chase.com today when the bank experienced problems with an outdated security certificate. Going by a Chase spokesman, the Firefox certificate was updated on the bank’s servers in about 45 minutes, fixing the issue.
The outage involved a lapsed security certificate. Website servers present certificates to a customer’s browsers to verify identities. This certificate, which has information such as the address of the site, is verified by a third party that is trusted by a user’s computer. A certificate that is outdated or lapsed would appear as having been revoked by the issuing server.
While short lived, today’s outage was still a major issue, according to market research firm Celent.
No bank wants its customers to be presented with the message, “you may be communicating with an attacker.” – Jacob Jegher, Celent analyst
Jegher said if the issue hadn’t been resolved quickly, Chase could have ended up paying out reimbursements to customers unable to pay bills on time
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Being passionate about software, Armin joined FavBrowser.com in early 2011 and has been actively writing ever since. Having accepted the challenge, he also enjoys watching anime, indulging in good books, staying fit and healthy, and trying new things.